The Leadership Bottleneck

What happens when managers and leaders cross lines (by Philip Gift)

As editor of The Military Leader, I want to introduce this post. Philip Gift is a U.S. Navy helicopter pilot, studied engineering at the Naval Academy, and has offered this thorough analysis of leadership through a lens of Operations Research. It is so far the longest post on this site, but you will find that his insights apply to a wide range of leadership, management, and operations topic areas. You can find his expanded byline at the end of the post.

Many people view Operations Research, if they view it at all, as dealing solely with numbers. Operations Research is more than just numbers; it is primarily about the thought process to get those numbers. An example of this would be increasing the throughput of an assembly line. Adding more resources at the beginning of the line does not necessarily mean there will be an increase to the quantity of the product at the end of the line within the same timeframe. No matter how much is put into the assembly line, it will not be able to produce any more if the slowest point in the assembly line is not quickened.

Leadership Bottleneck

ABOARD USS IWO JIMA (LHD 7) — An MH-53 helicopter prepares to depart the flight deck of USS Iwo Jima (LHD 7) September 25 for assesments along the Louisana/Texas coast following Hurricane Rita’s landfall. U. S. Navy Photo by Photographer’s Mate Second Class (AW/SW) Robert Jay Stratchko

By viewing a problem through an Operations Research lens and breaking down the assembly line into its key components, the slowest point can be discovered. Once this point is discovered, a fix can be put in place that would eliminate this bottleneck and allow the assembly line to increase productivity.

The same Operations Research lens used to view the assembly line and break down the key components can be used in non-number related situations, such as leadership. An organization can have better leadership once the bottleneck is discovered and fixed. The leadership bottleneck is non-leadership roles, such as managers, encroaching on the leader’s responsibility.

Just like in the assembly line, no matter how good the leader is, he will not be able to succeed and thus the organization will not flourish without fixing this bottleneck. Managers create this issue because they feel they have all the needed information. When this information is not routinely gathered with face-to-face interactions, though, it is only partial and will lead to poor decisions and create a disconnection with the rest of the work force.

We have ‘Stone Age minds in a space-age universe’.
– An evolutionary psychologist caricature of humans. (Dunbar, 161)

Leadership in Action: Colonel Charles A. Beckwith

by Phil Walter

In 1977, after many years of advocating for the U.S. Army to develop a capability similar to the British 22nd Special Air Service (SAS) and in response to multiple terrorist incidents worldwide, Colonel Charles A. Beckwith established the 1st Special Forces Operational Detachment-DELTA.

DELTA’s mission set included hostage rescue and specialized reconnaissance. [1]  On November 4, 1979, Islamic fundamentalists seized the United States Embassy in Tehran, Iran and took 53 U.S. diplomatic personnel hostage there. [2]  DELTA’s first mission would be to rescue these hostages.

Beckwith

Phil Walter has served in the military, the intelligence community, and the inter-agency. The views expressed here are those of the author alone and do not contain information of an official nature. He tweets @philwalter1058 and blogs at www.philwalter1058.com.

Making Destructive Comments (Habit Series #4)

Think back on your recent interactions. If I asked you how many times you made destructive comments towards the people you work with, how would you answer? “Destructive? No way. I’m a nice person. And when I do give feedback, it’s never destructive.” What about if I asked you how many times you talked negatively about someone when he or she wasn’t present? “Well sure, but everyone does that. It’s part of our culture.”

The topic we are approaching here is a silent leadership killer. Whose leadership, you ask? Yours, your boss’s, your subordinates’. Destructive comments slip into an organization, infect the culture, manifest as other problems, and kill the trust that leaders worked so hard to build.

Today, you’ll be guilty of making comments that can destroy your organization, and you likely don’t even know it.

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Command Sgt. Maj. Alan D. Bjerke, command sergeant major of the 3rd Stryker Brigade Combat Team, 2nd Infantry Division, speaks to Canadian Soldiers during practice for a live fire event during Cooperative Spirit 2008 at the Joint Multinational Readiness Center near Hohenfels, Germany. Link to photo.

14 Simple Ways to Connect with Your People

Leaders who find ways to connect with their people are the ones who build great teams, inspire the best performance, and rise to positions of influence when others wane. If you look back on your career, you’ll likely observe that the most impactful leaders were the ones who made a personal connection with you.

Maybe it was keen professional mentorship, or timely advice during adversity, or a personality trait that invited trust. Sometimes there’s no pinpointing it…just an intangible feeling that makes it easy to follow a person.

In the culture of busyness that we face today, it’s distressingly easy to ignore the personal side of leadership. But trust will never develop without a personal connection between leader and follower. And without trust, an organization will be confined to a transactional environment of mediocre results and melancholy people.

Connect

Sgt. Donald M. Khun, San Gabriel Valley Recruiting Company, right, presents Brooke Willis, spouse of the new company commander Capt. William G. Willis, with yellow roses to signify a bright new beginning at the change of command ceremony Mar. 15. Capt. William G. Willis, the new company commander is sitting to the left of Mrs. Willis, and their son Blake is sitting to her right.
Photo by Mr. Fernando Sanjurjo, U.S. Army Recruiting Battalion Los Angeles.

I Admit It…I Forgot How to Workout

If you look at the picture below and can’t remember the last time you felt like that…this post is for you. The picture is a scene of pure exhaustion, of being tested well beyond your comfort zone, of giving more than you thought was possible. It’s discipline, passion, commitment, and courage, all in one moment.

(I hope) we have all been there before, maybe in Basic Training, or on a unit obstacle course, or during a short-lived flirt with CrossFit ten years ago. Combat arms schools test their students with exhaustive rites of passage to see if, somewhere down inside, they will have what it takes to survive the battlefield.

Leaders go through these trials, then as we become more senior we have the flexibility to avoid them. There are fewer and fewer people in a position to challenge us. The responsibility for pushing the limits shifts to the individual and what happens?…capability typically diminishes. We don’t continue the test and we get soft.

This is what happened to me.

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CORONADO, Calif. (April 11, 2011) – Students from Basic Underwater Demolition/SEAL (BUD/s) Class 288 participate in log physical training (log PT) during the First Phase of training at Naval Amphibious Base Coronado. Log PT is one of many physically demanding evolutions and has remained a part of BUD/s throughout the history of SEAL training.
(U.S. Navy Photo by Mass Communication Specialist 2nd Class Kyle D. Gahlau/Released)

The Post-Active Duty Leadership Environment – Part 3 (Developing Leaders)

My goal is to contrast leadership development in my current environment with my experience on active duty in the U.S. Air Force’s Air Mobility Command (AMC). The thing is, I didn’t really experience much formal leadership development during those 12 years on active duty. So what do I want to share?

I’ve settled on this: The active duty Air Force is purging leaders that were developed the hard way over a decade of constant war and other contingency operations, while nearly exclusively retaining candidates who developed their careers and resumes according to official timelines and benchmarks. There is a need for both types of leaders and I want to close this series by advocating for a compromise. Strong leaders, in any stage of their careers, should be considered for positions that have come to be reserved for career development.

leaders

U.S. Air Force Capt. Chance Hansen, a C-130 Hercules aircraft pilot with the 36th Airlift Squadron, visually locates another C-130 over Japan Oct. 22, 2013, during a large-formation flight. (DoD photo by Yasuo Osakabe, U.S. Air Force/Released)

Achieving Effects with Your Boss, pt. 2: Intentional Engagement

Spotlight Ranger. That’s the label service members use to characterize people who put in average performance day to day, then put on a show whenever the boss is around. Soldiers see right through them and they earn little respect in the unit.

While you must at all costs avoid becoming a spotlight ranger (i.e. dedicate yourself to superb performance regardless of the audience), you don’t want to miss an opportunity to showcase your unit’s good work to your boss. The first post in this series focused on how to start off on the right foot with a new boss. Today’s post looks at how to engage during three types of opportunities you will encounter during your tenure as leader.

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Brig. Gen. Robert B. Abrams, National Training Center commanding general, briefs Gen. Martin E. Dempsey, TRADOC commanding general, during Dempsey’s visit to Fort Irwin, Cali., Sep. 23, 2009. (U.S. Army photo by Sgt. Angelica G. Golindano.)

Achieving Effects with Your Boss, pt. 1: First Impressions

On the list of items that leaders should care about, there are few higher than achieving effects with your boss.* The purpose is clear enough, to ensure alignment while creating opportunities for your own team. But leaders often place too much emphasis inward and downward during their key leadership time, and neglect to satisfy higher headquarter’s goals.

What’s more, achieving effects with your boss is a tough balancing act. Too assertive and you come off as pushy while alienating yourself from your peers. Too passive and you won’t gain the influence necessary to achieve your goals as a leader.

This series will provide you with the why, when, and how to engage your boss in ways that support their goals while achieving effects for your team. This post, First Impressions, is all about starting off on the right foot. And not to put undue pressure on you, but the process of gaining influence with your boss starts before you even arrive at the unit.

*Above it one might list achieving the mission and building trust with your subordinates.

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Chairman of the Joint Chiefs of Staff Gen. Martin E. Dempsey meets with Commander of the NATO Training Mission–Afghanistan Lt. Gen. Daniel P. Bolger in Kabul, Afghanistan, Apr. 23, 2012. DoD photo by D. Myles Cullen.